AI Retention Agent
Your AI retention agent that
saves accounts before they churn.
You approve. It executes.
Deploy a specialized AI retention agent that scores account health, flags at-risk customers before they cancel, drafts the exact save play — and waits for your one-click approval before acting. Win-back included.
Code 3MONTHFHALF50% off your first 3 months on Cloud. Applied automatically at checkout.
- Risk monitoring
- Continuous
- Health scored
- Every account
- You approve, it acts
- 1-click
- Your AI keys
- BYOK
What your AI retention agent does
Every churn-prevention task — you stay in control.
Your AI retention agent does the detection and drafting work across every account, then proposes the save and waits for your approval. You decide what actually reaches a customer.
Score account health
Combines usage, billing, and support signals into a live health score for every account — not just the ones you remember to check.
Flag at-risk accounts
Surfaces accounts trending toward churn before they cancel — declining usage, failed payments, support friction, login drop-off.
Segment churned accounts
Detects accounts that already left, identifies the likely reason, and segments them for targeted win-back.
Draft the save play
Writes the personalized save or win-back play for each at-risk or churned account — the offer, the outreach, the re-onboarding nudge.
Propose and wait for approval
Shows you the exact action and waits. You approve with one click, and only then does it execute. Nothing customer-facing happens without you.
Notify you on risks & outcomes
Pings you on Slack or Telegram the moment an account turns risky and reports back on how each save played out.
How it works
Live in minutes, not weeks.
No engineering. No data warehouse project. Connect your tools, set your risk signals, and your AI retention agent starts watching every account immediately.
- 01
Connect your tools
Link your analytics, CRM, support, and billing — Mixpanel, HubSpot, Intercom, Stripe. No code, no Zapier.
- 02
Set your risk signals & playbooks
Tell the agent what at-risk looks like for you and which save and win-back plays it should draft.
- 03
It watches, flags, proposes — you approve
The agent scores every account, flags risk early, and drafts the save. You review and approve with one click.
Works with your CS & analytics stack
- HubSpot
- Salesforce
- Intercom
- Zendesk
- Stripe
- Slack
- Gmail
- Notion
- Google Sheets
- Google Calendar
- Mixpanel
- Amplitude
AI Retention vs reactive customer success
Stop finding out after they've left.
Reactive CS catches churn in the cancellation email. An AI retention agent catches it weeks earlier — on every account — and hands you a ready-to-approve save.
| Factor | Reactive CS | Orchestra AI Retention |
|---|---|---|
| Time to detect risk | Weeks (or the cancel email) | Continuous |
| Accounts monitored | A handful you remember | Every account |
| Save plays drafted | Ad hoc, when there's time | For every at-risk account |
| Win-back on churned accounts | Rarely happens | Detected and drafted automatically |
| Human control | — | You approve every action |
| Cost | $70K–$110K/yr per CSM | Flat monthly fee |
FAQ
Common questions about AI retention agents.
What is an AI retention agent?
An AI retention agent automates the work of a customer success manager focused on churn — it scores account health from usage, billing, and support signals, flags accounts about to churn, segments already-churned accounts for win-back, and drafts the exact save play. Unlike a dashboard, Orchestra's AI retention agent proposes the action and waits for your one-click approval before it executes.
How does the AI predict churn?
It connects to your analytics, CRM, support, and billing tools, then watches the signals you care about — declining usage, failed payments, support tickets, login drop-off, sentiment in conversations. It combines them into a health score per account and flags accounts trending toward churn before they cancel, so you can act while there's still time to save them.
Does the AI take action on my customers automatically?
No — not without your approval. That's the core of the design. The agent does the detection and drafting work, then proposes the exact save play and waits. You review it and approve with one click, and only then does it execute. You stay in control of every customer-facing action.
Can it win back customers who already churned?
Yes. It detects and segments accounts that already churned, identifies why each likely left, and drafts a personalized win-back play for each — a targeted offer, a re-onboarding nudge, or direct outreach. As with at-risk saves, it proposes and you approve before anything goes out.
What tools does it integrate with?
CRMs like HubSpot and Salesforce, support tools like Intercom and Zendesk, billing via Stripe, product analytics like Mixpanel and Amplitude, plus Gmail, Google Sheets, Google Calendar, Notion, and Slack or Telegram for alerts and approvals. Any webhook-compatible tool works too.
Your AI retention agent is ready. Your customers are waiting.
Spin up a free account and put a retention agent on every account — or talk to us about a guided installation.